Fiserv Director, HR - Diversity and Inclusion in Alpharetta, Georgia

Position Description

At Fiserv, we’re looking to build a culture of Inclusion, by honoring and leveraging the insights and dynamic results that come from engaging diverse experiences, perspectives and background. We are about creating a culture that engages our people to be their best, innovate and differentiate Fiserv in the marketplace for our clients, partners and shareholder. We are currently looking for a talented individual who will be responsible for designing, developing, and delivering our Diversity & Inclusion strategy and initiatives in support of our global talent and HR priorities.

The Director of Diversity and Inclusion (D&I) will create, drive and deliver D&I strategies and initiatives that contribute to a strong culture and great business results. This includes fostering and managing the internal and external relationships necessary to drive diversity globally across the Company.

The Director of D&I reports directly to the VP, Talent Management and Leadership Development and is responsible for aligning our diversity agenda to our cultural transformation journey and talent management priorities. The role provides an opportunity to further hone organizational development skills and foster relationships with HRBP’s and Business Leaders across the organization. Role location can be either at our corporate headquarters in Brookfield, WI or Alpharetta, GA.

Responsibilities include:

  • Provide external subject matter expertise and bring forth innovative ideas that will progress D&I at Fiserv

  • Develop, implement and effectively communicate the broader D&I global strategy including both long-term and short-term goals with business relevant outcomes

  • Align with cross-functional resources to deliver business impact through:

  • Partnerships with HRBPs in the development and implementation of strategic diversity initiatives

  • Collaboration across Talent Management COE to address training, recruiting, on-boarding, and strategic outreach programs related to D&I

  • Partnership with Talent Acquisition COE to strengthen diversity sourcing strategies and external partnership

  • Alignment with strategic external partnerships with key diversity sourcing associations and suppliers

  • Interface with functional leaders, business unit leadership, and other business areas to ensure D&I policies, processes, and practices support an inclusive working environment

  • Consult with and advise leaders to assess, plan and implement D&I strategies that support the region and/or business unit strategies

  • Collaborate with Global Brand to establish robust external partnerships and implement a strategic branding plan to strengthen Fiserv diversity rankings and employment value proposition

  • Monitor diversity data to determine appropriate areas of focus. Work with Talent leaders to ensure development experiences support the D&I strategy, and that D&I is integrated with our leadership approach

  • Determine/refine approach to inclusion networks and diversity council in context of larger strategy to support meeting broader D&I strategic objectives

  • Remain current of the laws, executive orders, regulations, policies, and concepts pertaining to Equal Employment Opportunity programs and provides leadership at all levels

Qualifications for Consideration :

  • Bachelor's Degree in Organization Development and Leadership - or - Industrial/Organizational Psychology - or - Human Resource Management - or - related field (required)

  • Masters (desired) 7+ years of HR/OMD business experience or human capital consulting experience

  • Strong knowledge and working experience with D&I initiatives, change management, strategy development, leadership programs

Preferred Skills, Experience, and Education:

  • Ability to think strategically and translate business and individual needs into actionable items

  • Experience growing grassroots D&I initiatives

  • Able to work independently and as a member of a broader team

  • Strong organizational and project management skills

  • Strong professional presence

  • Ability to engage with client groups, including senior business leaders and senior HR leaders

  • Ability to influence through a matrix organization and communicate effectively

  • Ability to work through organizational complexity and ambiguity

  • Strict attention to detail and ability to prioritize and balance multiple tasks while meeting deadlines

  • Strong written and verbal communication skills and ability to facilitate dialogue to move groups and teams forward

  • Strong team player and collaborative agent for change

  • High level of cultural competence and ability to build targeted programs to attract diverse candidates Travel required : 20-3 0% Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.