Fiserv Director, Internal Consultant in Alpharetta, Georgia

Position Description

What does an outstanding Director, Internal Consultant do?

Are you passionate about building leading solutions that have the potential to transform our industry? If you’re the kind of person who works well in a client-focused team environment, thrives in a dynamic, committed, and professional team and would you like to positively effects change then this role could be for you! Are you up for a challenge of driving client experience forward?

You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.

As a Director, Internal Consultant, you will be part of a high-profile, agile team of internal consultants. You will be deployed to implement solutions in mission-critical areas of our businesses operations, and challenged with focusing on excellence in execution and client experience. This will be achieved through the following areas:


  • Oversee and deliver quality engagements with specialized expertise as a developer, advisor, and reviewer.

  • Accelerate value realization by aligning technology deployment and engagement plans with enterprise wide objectives

  • Develop improvement strategies from a wide array of methodologies such as six sigma and pragmatic marketing


  • Understand application development, infrastructure and operational implications of engagements

  • Lead large scale project engagements in a collaborative and fast-paced environment


Thought Leadership:

  • Lead execution of clearly defined components within a process stream, which could span process improvement, organizational change, and / or functional strategy efforts

  • Develop engagement/project-specific ideas that actively and quickly identify gaps in existing processes.

  • Gather, model, and analyze data to identify trends and industry insights

  • Present findings to key stakeholders and leverage expertise to realize an action plan


  • Prepares and listens well; interjects and participates in internal client meetings to gather baseline information and can work with client team to retool/execute any additional requests

  • Establish excellent relationships with internal clients and colleagues


  • Drives progress and delivers results

  • Creates order and structure around unstructured problems

  • Oversees deadlines / timeframes, proactively advancing issues as needed

  • Receptive to ongoing feedback via senior leadership, internal business partners, and peers

  • Team player, works well with Engagement/ Project analysts/ associates and other applicable resources


  • Stabilize developed infrastructure solutions using different methodologies that align with Fiserv’s vision and core values

  • Accountable for the design, coordination, implementation and execution of key projects that support strategic initiatives across the Fiserv enterprise

  • Function as a trusted advisor to internal business groups


  • We will partner with stakeholders to develop, refine, and launch engagement/project plans

  • We will demonstrate extensive knowledge and understanding of organizational design and operations to leverage large scale transitions with Fiserv clients


  • Education: Bachelors in Business, Computer Science or related discipline required

  • 7 or more years of experience consulting in a business-to-business environment, with proven focus on strategic planning, operational improvements, and building organizational capability

  • Ability to travel up to 75%


  • MBA is highly preferred

  • Curious, Engaged, Determined and Insightful

  • Prefer core specialty of Product Management, Technology, Business Development, or Finance

  • Consistent track record of identifying, developing and driving impactful partnerships across large enterprises

  • Demonstrated experience transforming businesses

  • Strong presentation, written, and collaborative skills to build and maintain proactive involvement with all levels within the organization

  • Ability to plan, prioritize, adapt to change, and provide appropriate follow-through to effectively drive business results

  • Strong financial and business acumen required to quantify and communicate results

  • A history of exceeding expectations

  • Experience working in a diverse, matrixed organization

  • Effective resource management skills

  • Experience coaching, mentoring and developing growth organizations


Fiserv is the global leader in information management and e-commerce systems for the financial services industry.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.