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Fiserv Program Manager in Alpharetta, Georgia

Position Description

What does a great Program Manager do?

In the Joint Venture Transition office (JVTO) role you will drive key initiatives and ensure transparency of the initiatives focusing on action items, risks, issues and decision making.

The JVTO focuses on supporting the strategic transition and dissolution of our joint partner as well as key initiatives within the Acquiring Processing Center (APC). We are a change agent engaging executive and functional business leaders integrating people, process, quality and stability for our merchant clients.

You will have the opportunity to lead key initiatives from JV transition activities to APC merchant client product customizations ensuring consistent and successful execution and tracking. You will plan, coordinate and monitor initiatives or work streams with a high degree of business complexity and risk. You will also partner with key business stakeholders to ensure a successful start-up and completion of a project, which may span multiple functional areas or business units. You will stand up MS Teams and SharePoint as part of our initiative methodology and drive adoption of effective tool usage across the initiatives. Finally, you will use your expertise in MS PowerPoint to craft executive level presentations. Utilize your strong strategy, execution, communication and presentation skills when interacting with all levels within the organization for a Fortune 100 FinTech organization. Excel in a fast-paced, collaborative environment and have a proven ability to understand complex business and technical concepts.

As a Program Manager, you can look forward to:

  • Lead the planning, execution, and tracking of activities, decisions, risks, and issues associated with the business transition for a given work stream and/or client product customization.

  • Ensure JV transition initiatives are completed on time and within budget, that the initiative’s objectives are met, and that the executive sponsor is satisfied with the final deliverable.

  • Follow up with business transition work stream leads to ensure that action items have resolution, risks and issues are captured and escalated, and that regular status is provided to exec

  • Perform a variety of activities in a highly integrated environment, including meeting coordination and facilitation, tracking updates and status, report writing and analysis.

  • Provide regular executive level status updates

  • Ensure predictable, consistent, and effective project delivery

  • Provide a holistic view of the overall project to the organization and all stakeholders

  • Work effectively with Product, Marketing, Technology project management and Client Services teams as well as Fiserv cross organizational areas, including account management and sales, to ensure product launch efforts and readiness for client purchase and use

  • Deliver on project governance model, including agreed on roles, responsibilities, decision rights and clearly defined escalation path

  • Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project.

Basic Qualifications for Consideration:

  • Bachelor’s degree required; Masters preferred

  • Experience in driving large scale M&A business integration initiatives or divestitures OR experience working with banking, financial services leading large scale integration type efforts.

  • 5+ years of experience in large-scale project or program management

  • Solid experience leading resources in a matrix organization.

  • Ability to operate in a fast-paced, start-up like environment.

  • Consulting experience including experience creating or editing executive level presentations

  • Possess strong communication skills both verbal and written

Experience standing up and managing Microsoft Teams and SharePoint as well as possess Microsoft PowerPoint expertise

  • Has proven leadership skills and business acumen.

  • Agility and multi-tasking are vital to the success of this role as business transition activities are in a continual state of transition and development.

  • Competencies across multiple software development life cycle models (including Agile, Waterfall and Scrum) management principles and practices, and the ability to blend them together in the transitional state to fit business, program, or project specific needs across a matrixed environment

  • Proactively communicating the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle

  • Providing leadership and key stakeholders with the information and venues to make effective, timely decisions

  • Facilitating alignment and approach for all related Fiserv business areas to meet One Fiserv Objectives

  • Understanding how the organizations work; showing the ability to get things done through formal channels and the informal network

  • Strong relationship building and communication skills to ensure proper stakeholder and client interaction (i.e. articulating key points, fostering collaborative conversation, summarizing decisions and recommendations)

  • Travel: up to 15%

Preferred Qualifications for Consideration:

  • Professional Certifications a plus, such as PMP, Six Sigma

Who we are:

The newly formed Merchant Joint Ventures and Acquirer Processing business leverages the transformative combination of Fiserv and First Data to deliver extraordinary value to merchant customers. This includes collaborating with each of our U.S.-based Merchant Joint Venture (JV) partners and completing work underway with Bank of America to transition from JV partner into a loyal, long-term processing client of Fiserv. One of the foundational strengths of our new company is the size and scope of our acquiring processing capabilities. These products and services are widely used by many “channels” that serve merchants -- both directly and indirectly. With the proliferation of payment providers in the marketplace, we intend to be at the forefront of growth, innovation and profitability to expand our business opportunity with our vast acquiring processing capabilities. To successfully achieve this, our organization has established our Acquirer Processing Capability (APC) as a product line and business. The APC has been established as a business function to drive growth and profitability for our acquirer processing capabilities across platforms. The focus of the APC will be to analyze all areas of our acquirer processing products and services to clearly define costs, volumes, profitability and trends across our direct merchant acquiring channels, merchant Joint Ventures, and acquiring partners. In establishing this product line, the goal of the APC is to define strategies for growth, innovation, cost effectiveness and greater profitability. Comprised of several key functions, the APC currently includes the Hardware business, global Credit Risk and Network Operations.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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