Fiserv VP, Risk and Compliance, FRMS in Alpharetta, Georgia

Position Description

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving technology forward?

You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

It is an excellent time to join Fiserv and take on a rewarding and meaningful role that helps to drive significant change in a rapidly evolving and growing organization. At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

What does a great VP, Risk and Assurance do?

This position provides strategic leadership, advice, and management oversight of Risk, Security, Compliance and Resilience (RSCR) functions at the business unit level. This position reports to the Division President, Financial Risk Management Solutions (FRMS).

The VP – Risk and Compliance will manage a “first line of defense” risk and regulatory compliance team of internal associates responsible for FRMS compliance and risk management functions. Risk management functions are inclusive of data security, audit/assurance, regulatory compliance and resilience (including Business Continuity Planning (BCP) and Disaster Recovery (DR)). Management may also include external subject matter consultants, as necessary, and other internal organizations in a matrixed fashion. Coordination will be required with Fiserv enterprise level functions providing second and third “lines of defense” for compliance matters.


As a member of the business Senior Leadership Team (SLT), collaborate with other leaders and functions to understand and align with ongoing risk posture, risk and compliance initiatives, statuses, etc.

  • Develop trusted working partnerships with IT, operations, FRMS SLT, the Fiserv Enterprise Technology Group (ETG), Enterprise Risk & Resilience (ERR), Corporate Audit Staff (CAS), and Legal

  • Drive identification, assessment, and remediation of strategic risk and compliance

  • Proactively monitor and escalate remediation of regulatory compliance and other risks.

  • Communicate and create ongoing awareness with business leaders regarding risks, concerns and priorities

  • Manage, maintain and evolve relevant risk metrics, reporting and related communication routines for BU and group level senior leadership

  • Promote and drive appropriate controls, and risk and compliance accountability across the business in accordance with Fiserv’s Compliance Management Program.

  • Work with the senior leadership of the business, Enterprise Risk & Resilience, Corporate Audit Staff and Legal to ensure risk and compliance initiatives are implemented, reviewed, maintained and governed in accordance with Fiserv’s Policies and Standards.

Manage, advise, coordinate and oversee FRMS RSCR team

  • Mentor the team and develop ongoing talent. Collaborate with other Fiserv risk and technology functions, where appropriate, to provide career paths for team members

  • Lead and organize RSCR budget, strategy processes (such as Talent-Strategy-Results (TSR)) and team administration activities (such as HR processes)

  • Clearly assess, document and advocate resource needs and plans

Ensure appropriate and responsive risk and compliance integration with business activities (such as Software Development Life Cycle (SDLC), security/risk assessments, and strategic priorities) Partner with the Group Risk Executive on risk assessment, strategic risk, reporting, risk insights and other group level risk initiatives Implement enhancements to, the Compliance Management System (CMS) for the business focused on the business’s products, services and platforms, in accordance with Fiserv’s Compliance Management Program.

  • Assess and audit the effectiveness of existing systems, products and practices, develop a comprehensive risk assessment regarding regulatory compliance, and recommend and implement enhancements.

  • Develop, direct and oversee the implementation of regulatory compliance plans based on legal and regulatory requirements, financial and budgetary planning, contractual requirements, and company policies.

Ensure that the business’s products and services comply with applicable laws, regulations and industry best practices

  • Participate in, guide and support product design, development and testing efforts to ensure new and enhanced products and services comply with applicable laws, regulations and industry best practices.

  • Periodically assess and test product functionality in operation to ensure that existing products and services, and the manner in which they are being used, comply with applicable laws, regulations and industry best practices.

  • Monitor the regulatory landscape and industry best practices related to operations of the business products and the business’s clients, and proactively manage impacts, including necessary technology changes

  • Act as the central resource for the intake and assessment of issues and complaints regarding whether Fiserv’s products and services comply with applicable laws and regulations when raised by employees, clients, regulators and any other third parties

Lead efforts to continually drive ongoing strategy, process, control and capability improvements across risk functions and aligned with the Risk Functions Framework

  • Drive control automation strategies (w/ IT partners) across platforms including control scoping/assurance strategies such as ACM and security boundary

  • Drive maturity in client assurance and contracting processes

  • Drive process improvement, standardization and maturity in business risk processes

Attend professional meetings, seminars, and continued education programs to remain current in compliance and regulatory requirements and company procedures Serve as risk, security, compliance and resilience primary point of contact for internal and external clients, including regulators and auditors

  • Ensure responsive and effective facilitation and support of all client assurance, certification, audit and other third-party assessment activities

  • Oversee remediation and open audit/assessment issues

Maintain accurate, relevant, and up to date risk related data, information and statuses in Enterprise systems of record Participate in, and help facilitate Group-level and other Fiserv risk and compliance initiatives Provide oversight and management of critical third parties that are relied upon for risk, security, compliance, and resilience Participate as a member of the Billing and Payments Group (BPG) Risk Leadership team for collaboration, advice, strategy development and support of BPG Group risk transformation program activities

  • Drive Fiserv and BPG Risk strategy into FRMS activities and be a champion of change and transformation in risk and compliance functions

  • Facilitate/oversee ongoing development, maturity and reporting of risk metrics

  • Promptly escalate known risks, issues, and incidents to ERR and BPG Group Risk leadership

This position includes significant executive interaction, and as such requires exceptional subject matter, expertise, professional presence, communication, leadership and decision-making skills. The ability to develop trusted relationships with executive management and other professionals throughout Fiserv is critical.

Required Skills:

Strong subject matter expertise in regulatory compliance and risk management Strong professional presence, communication, negotiation and decision making skills Strong leadership skills Ability to continually create/prioritize objectives Strong capability to effectively drive collaboration across RSCR, business and group level functions A strong desire for transformation and continual improvement in process and capability

Minimum Qualifications:

Ten or more years or equivalent experience in risk management and regulatory compliance with demonstrated progressive leadership responsibilities. Previous or current Fiserv risk management experience is preferred A bachelor’s degree from an accredited university Relevant professional certifications (e.g., CISSP, CISM, CEH, CIA, CISA, CFE, PMP, CRCM, etc.) Prior management experience Prior experience in professional services (audit, consulting, etc.) Experience in developing, implementing and monitoring a comprehensive compliance management system

Fiserv is an equal opportunity employer/disability/vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.