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Fiserv Enterprise Agile Coach, Analyst in Auckland, New Zealand

About Fiserv:

Fiserv is a global leader in Fintech and payments, with our aspiration to move money and information in a way that moves the world. Our 44,000 employees serve clients in more than 100 countries, and our team of 185 in Auckland is in growth mode.

About our Business:

Our Digital Solutions business provides industry-leading products and services for online and mobile channels, used by millions of people around the world. Our applications give people the ability to manage their finances quickly and easily giving them more time to do the things they value and enjoy.

About the Opportunity:

As a result of an exciting period of enterprise agile transformation, we are seeking an Enterprise Agile Coach to join our Auckland office in a globally focused position.

In this role you’ll be supporting some large-scale initiatives including migration from Version One to Jira, and transformation of our software development methodology. You’ll be a change agent for the organisation at an enterprise level, leading the readiness for change and adoption of new processes.

Your responsibilities:

  • Implement transformation drivers, goals, priorities, and metrics with internal stakeholders and the Enterprise Agile Coaching Team.

  • Understand Digital Channels current business model and technology development and deployment approaches including all participating stakeholders, processes, metrics, and structures.

  • Apply Digital Channels transformation framework to assess product group readiness for transformation. Identify issues and blockers and implementing strategies to overcome. ¬

  • Responsible for coordinating with the Enterprise Agile Coaching Team across sites to understand progress, identify issues and ensure we are presenting cohesive solutions.

  • Coach internal stakeholders in approaches for handling transformation blockers and opportunities.

  • Support, coach and help mature Digital Channels to implement Agile at scale.

  • Support, coach and help mature the Enterprise Agile Coaching Team.

  • Implement and support continuous improvement of storytelling and communication framework for the transformation.

  • Implement and continuously improve metrics to determine the progress of transformation activities.

To be successful in this role you will bring:

  • Familiarity with organisation-wide agile adoption strategies and rollout plans

  • Experience participating in an end-to-end value delivery transformation

  • Coach teams and management towards improving agile processes and metrics

  • Experience in change management

  • Ability to coach cross-functional teams

  • Ability to operate autonomously

  • Embrace servant leadership

  • Ability to assess and communicate progress against the transformation roadmap

  • Drive for continuous learning

  • Ability to demonstrate emotional intelligence and integrity

  • Highly efficient in coaching the formation of a well-groomed backlog

The perks:

In return you'll receive the chance to work with some of the finest talent in the financial services technology space within a flexible work environment.

  • Fiserv has lots of added benefits like subsidised gym memberships/public transport

  • We will provide medical cover for you

  • We’ve got open plan offices which feature pool tables, foosball and table tennis, as well as cool deck spaces complete with BBQs (and let's not forget Friday drinks)!