Fiserv Client Technology WireXchange Support Rep in Burlington, Vermont

Position Description

Job Description

What does a phenomenal (Client Technical Support Representative) do?

A Fiserv WireXchange Client Technical Support team member makes a difference! You help our clients use our Internet-based wire transfer web application effectively and to its full potential. In this job you support an outstanding Fiserv product and are a member of a high-functioning, collaborative team. Working on the WireXchange team will allow you to fine tune all of your customer service and project management skills. You will partner with financial services companies and credit union employees, execute their support requests and help them complete a variety of projects. You will serve as a subject matter authority and point of escalation for our level-1 Customer Service Representatives.

To be successful, you will be an individual that is solution oriented and work win a dynamic and State of the art environment where priorities change without notice and situations can you make an impact. Your contributions will help ensure that every Fiserv WireXchange customer becomes a Client 4 Life!

Basic Qualifications for Consideration :

  • Two years experience in a customer support role

  • Working knowledge of Microsoft Word, Excel and Outlook

  • Ability to clearly explain (verbally and in writing) technical topics to level-1 Client Service Representatives and clients.

  • Ability to work flexible shifts, on occasion, based on business needs (first, second, or third).

  • Associates or Bachelors degree in computer science, technical discipline or business communications

Who We Are:

The WireXchange team within the Fiserv Open Solutions division develops and supports a key software application that is used by bank and credit union employees. This Fiserv product includes many points of integration that save our clients time and keystrokes.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.