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Fiserv Service Executive II in Frisco, Texas

Position Description

What makes a fantastic Client Service Executive, Biller Solutions?

As a Client Service Executive within Biller Solutions, you are responsible for managing and driving resolution of day-to-day client inquiries and assisting with client project requests, as well as working with the account teams to identify account growth and development opportunities. Clients are within the Utilities, Telecommunication or Bank/Consumer Financial verticals in either the Strategic, Mid-Market or Key Account levels.

As a Client Service Executive, you will be responsible to :

  • Manage and drive resolution of day-to-day client inquiries

  • Liaison between client and internal Fiserv partners relative to issue resolution, maintenance & project engagements, transactional growth initiatives and the like

  • Help lead client adoption tactics relative to all installed services

  • You will be responsible for completing regular and ad-hoc client metric reporting, analysis, and applicable recommendations

  • You will be participating in regularly conducted Business Reviews for each client relationship

  • Capitalize on day-to-day interactions and relationships in order to help drive the Fiserv relevance and uncover areas of potential growth

  • You will be working in a fast pace environment so you will need to have the ability to multi-task

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Qualifications for consideration:

  • 2+ years in a client account management type of role

  • 1+ years of working within the Payment/Billing or similar industries including verticals

  • Prior experience in driving issues resolution under moderate supervision.

  • Demonstrated strong verbal, written and interpersonal communications skills

  • Ability to drive issues to resolution under moderate supervision

  • Strong verbal, written and interpersonal communication skills

  • Ability to travel 10%

  • High School diploma or equivalent required

Preferred qualifications for consideration :

  • Bachelor’s degree

  • Experience in technical support or troubleshooting is a plus

  • Experience in Payment/Billing (or similar) Industry desired

Learn more about us.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned with our Biller Solutions products and services. People want to handle their bills and payments how, when and where they want, seamlessly integrating these tasks into their lives. Our multichannel solutions reach customers via mobile, online banking, biller website, walk-in, IVR and CSR channels.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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