Fiserv Jobs

Job Information

Fiserv Customer Service Rep I, Level I in Hickory, North Carolina

Position Description

Electronic Payments Representative

$14 per hour - Full Time

Start Date: 1/6/2020

Schedule: 9:30-6:00 weekday / 9:30-6:00 Weekend * Must be able to work one weekend day

Training: 9:30-6:00 * Off Days are Saturday and Sunday

About the Role: Bank of America customers are calling about a bill payment question or issue. These associates handle all inquiries from BofA customers on paying their bills online along with other documenting problems and corrective procedures per established guidelines and performing other duties as required


  • Provide a WOW customer experience

  • Active listener that can express willingness to assist customer

  • Technology savvy

  • Ability to maintain composure while working through difficult situations

Why we stand out from the rest

  • PEOPLE are caring and friendly

  • CULTURE, Team environment that is fun and supportive

  • PRIDE in what we do

Added Bonus

  • Quarterly Honors Program

  • State of the art facility – clean and bright

  • Free coffee, tea, and soda for all

  • On-Site Café

  • Dual Monitors

  • Ergonomic chairs

Fiserv offers a competitive compensation and benefits program including:

  • Medical/Dental/Vision Coverage (eligible on your first day of employment)

  • Unlimited free beverages

  • Tuition Reimbursement

  • Flexible Spending Accounts

  • Business casual dress environment

  • Comprehensive training programs

  • Lucrative paid time off program

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

About our Business:

Electronic Payments provides solutions for electronic billing and payments, online funds transfer, person-to-person payments and personal financial account aggregation services to the financial services industry. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.

As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.