Fiserv Project Manager, Output Solutions in Indianapolis 2307, Indiana

Position Description

Project Manager, Output Solutions

Primary Location Only: Indianapolis

Find Your Forward at Fiserv, a Fortune™ 500 company, and join the industry leader in financial services technology. You’ll find a reciprocal environment that values collaboration and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide.

What does an exceptional Project Manager do?

The purpose of the Project Manager role is to ensure predictable, consistent, and successful project delivery. The Project Manager is responsible for the initiation, planning, monitoring execution, and delivery of small to medium-sized projects. They partner with key business stakeholders to ensure a successful start-up and completion of a project. Projects typically impact a single business unit or functional area. The Project Manager is expected to work under moderate supervision with oversight provided Project Management Office.

Essential Job Responsibilities:

  • Ensure predictable, consistent, and successful project delivery.

  • Provide a complete view of the overall project to all stakeholders.

  • Defining the overall scope of the project.

  • Crafting and maintaining a consolidated timeline highlighting the major achievements and associated dates for project activities.

  • Identifying and communicating project dependencies and impacts.

  • Putting mechanisms in place to set expectations and ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Risk Management, Issues Management, Change Control, etc.)

  • Define project governance outlining roles and responsibilities and decision rights.

  • Ensure success criteria defined upfront to promote alignment and actively manage to be expected project outcomes.

  • Ensure Adherence to Fiserv’s Project Management Methodology.

  • Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project.

  • Ability to lead multiple, concurrent projects.

  • Actively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle.

  • Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.

  • Maintain project artifacts throughout the life of the project.

  • Support all related project tracking methods and systems to ensure accurate project information is available and is reported on time.

  • Lead project team in brainstorming, root cause analysis, or similar problem-solving techniques to assist in resolving issues, architecting solutions, or defining process improvements.

  • Performs other duties as required.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:


  • Bachelor's degree is required. Will consider equivalent experience in Project Management or Financial Service Operations Project Management in lieu of degree.

Basic Qualifications:

  • 5+ years of professional experience as a Project Manager or equivalent position responsible for defining and managing project scope, timelines, profitability, and effective delivery of solutions.

  • 1+ year of experience working with a PPM tool such as HP PPM, Clarity, or Planview.

  • 3+ years of experience working with Project Management tools such as MS Project.

  • Confirmed experience in full lifecycle project management processes and methodologies.

  • Experience in driving small to medium size projects within a matrixed organization environment.

  • Hands-on experience working with external clients during project delivery and system training.

  • Excellent verbal and written communications.

Preferred Qualifications:

  • Master’s Degree or industry certification.

  • PMP (Project Management Professional) Certification, PMI, or equivalent.

  • Experience in Financial industry and/or Retail Manufacturing.

  • Experience in ITIL, Lean, or Six Sigma.

  • Experience interacting successfully with C-Level leaders.

Travel: Ability to travel up to 10%

Additional Skills/Knowledge:

  • Strong communicator able to identify and clearly communicate the impact of project risks to budget, timeline and scope to relatively non-technical co-workers and key business stakeholders with excellent presentation skills.

  • Ability to direct internal and external resources and build strong relationships

  • Solution oriented mindset with creative use of technology and alternative approaches.

  • “No” is not in your vocabulary.

  • Strong attention to detail and commitment to high quality deliverables.

  • Able to work with teams to balance solution vs. budget, schedule, and tools.

  • Appreciation of high quality visual design, marketing strategy, business strategy, and user experience disciplines.

  • Cool under pressure, able to manage many details and priorities.

  • Ability to work independently and as a team member.

  • Experience using standard project management tools such as MS Project, Clarity, or Planview.

  • Enthusiasm to learn new technologies, and ability to do so quickly, on the job.

  • Professional demeanor and comfortable working with C-level executives.

What is Fiserv Output Solutions?

Output Solutions at Fiserv delivers business-critical communications to financial institutions, health and property/casualty insurance providers, billers, retailers, travel and entertainment companies and advertising agencies nationwide. With solutions including transactional document production and delivery, card manufacturing and personalization and direct marketing services, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue.

Fiserv is an equal opportunity employer/disability/vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.