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Fiserv Strategic Account Manager in Los Angeles, California

What makes a fantastic Strategic Account Manager?

As a Strategic Account Manager (SAM), you will responsible for ensuring outstanding customer service for the firm’s largest, most sophisticated Corporate clients, across all Fiserv assets and lines of business. As Fiserv’s primary day-to-day contact with these clients, the SAM plays a meaningful role in providing seamless, high-quality service and support, while thinking and acting strategically to help the Sales/Account Executives grow existing client relationships, achieve revenue growth goals and retain business.

Key areas of focus :

  • Relationship Management

  • Client Retention

  • Client Development

To be successful in this role, you will be responsible for:

  • Build and maintain excellent relationships with key personnel in assigned client accounts

  • Serve as primary day-to-day business point of contact for clients - maintain regular and ongoing contact with client payments team & other parties within clients’ payments ecosystems

  • Provide indirect (dotted line) leadership to internal resources who support the clients (AMs, IT, Implementations, product teams, etc); bring all service together seamlessly for clients

  • Partner to identify revenue-generating product or service opportunities, renewals, or new business opportunities.

  • Partner with Sales/Account Executives, as well as other account support representatives across Fiserv, to delivery quarterly business reviews.

  • Serve as Payments Industry specialist and consultant for clients; advise clients on best practices, provides recommendations for operational efficiencies, advise clients of regulatory and Card Brand mandates, and help them achieve compliance, recommend new products/services to help clients retain clients and grow their business.

  • Represents the voice of the client within the Fiserv organization to improve the client experience and advise future product strategy and pivotal initiatives.

  • Work with Solution Consultants, Technical Account Managers, Product, Implementations, and other internal stakeholders to meet partner needs.

  • Subject matter expert on client to all Fiserv business units.

  • Develop understanding of clients’ business including industry verticals, product offerings, go to market strategies etc.

  • Engage with all Fiserv resources to make client introductions, find opportunities etc.

Qualifications for consideration:

  • High School diploma or equivalent

  • 5+ years progressive experience in major account relationship management

  • Knowledge of the payments industry

  • Exposure to internal and external clients at all levels

  • Ability to travel 50%

Preferred qualifications for consideration:

  • Bachelor’s degree

Learn more about Fiserv:

Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us!