Fiserv Application Specialist in Madison, Wisconsin
What does an excellent Application Specialist do? You will work in a fast-paced environment that gives you an opportunity to interact with clients and Fiserv associates and ensure their data is reaching them or their customers as expected. Fiserv relies on XRoads to move data accurately and consistently, providing a service that our clients can rely on. You would be an integral part of the team that ensures that happens.
Essential Job Responsibilities :
Monitor XRoads transmissions. Research, resolve and respond to issues and escalate as needed.
Support clients (internal and external) through phone, email and ticket tracking.
Work closely with our development and technical infrastructure support teams on behalf of our clients to solve problems and communicate resolutions.
Work with internal teams to troubleshoot and find solutions to client issues.
Diagnose issues and follow through to completion. WORK SHIFT: 2pm CT to 10pm CT
Basic qualifications for consideration:
Experience with Microsoft Office products (Word, Excel and Internet Explorer)
Experience in basic troubleshooting technical or computer-related problems
Experience working with customers in a support role
Understanding the financial industry
Excellent verbal and written communication skills
Organized and attentive to details
Ability to detect and prioritize issues and manage multiple tasks
Ability to work with customers in a way that is always patient and professional
Ability to work well independently and within a team
Ability to work in a fast-paced environment
- Knowledge of file delivery protocols (SFTP, FTPS, HTTPS, VPN)
High School Diploma/GED required. Associate’s Degree in business highly preferred or equivalent work experience in lieu of degree
About our Business:
The XRoads team within the Open Solutions division of Fiserv developed a flexible, cost-effective data delivery solution with a specialized focus in data management, conversion and delivery to and from banks, credit unions, insurance companies and retail institutions. The XRoads system provides our clients with the ability to deliver and receive files in virtually any format, protocol, and/or encryption type that is required.
FISERV IS AN EQUAL OPPORTUNITY EMPLOYER/DISABILITY/VET
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.