Fiserv Jobs

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Tier 2 - Sr Associate III

What does a successful Client Operations Support Associate do at Fiserv?

We are seeking a motivated bi-lingual individual to work closely with our higher valued merchants and other internal teams to successfully upgrade merchants to our Clover solution set including identifying software/subscription opportunities. You'll also support promotional offerings tied to value added services tied to the Clover product line. Working with merchants, you'll help to enable Amex Optblue and UP in order to meet our contractual obligations with American Express and China Union Pay (UPI)

What you will do:

• Use customer empathy, problem-solving and interpersonal skills to retain merchants and minimize attrition.

• Ensure timely reporting, referral, follow-up and escalation of internal and external client issues to minimize disruption to service and overall impact to Fiserv merchants.

• Stay current on company implementations and changes. Possess a detailed knowledge of policies and procedures with a broad understanding of the client operation. Maintain a thorough understanding of relevant Fiserv products, platforms, systems, operational areas and processes.

• Effectively communicate at all levels within the organization.

• Achieve timely and successful resolution of customer issues and inquiries in conjunction with “Customer First” initiatives.

What you will need to have:

• High school diploma or equivalent. College degree preferred

• 2+ years industry experience in a customer facing role

• Bilingual- fluent in English and French

What would be great to have:

• Knowledge of Microsoft Excel, Microsoft Access and the South platform

Travel required: 10%

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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