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Fiserv VP Product Management – Credit and Retail Processing Product Leader in New York, New York

Position Description

VP, Credit Product Management

Fiserv Issuer Solutions

Why is the VP of Credit Processing Product Management a critical role?

As the VP of Credit Product Management, you will ensure that Fiserv delivers competitive solutions to financial institutions, maximizes resources, and contributes in a predictable manner to the business results and strategic plan of the organization.

You will be responsible for all lifecycle management and product P&L within and across the Issuer Solutions division. This includes the utilization of market research, the evaluation of technology trends, and the translation of product strategy into a roadmap. You are a key leader who will evolve the team to more fully support our client’s needs and be a liaison with Development and Account Management groups to resolve technical issues impacting clients. In addition, you will effectively execute against key business success metrics including financial targets, client experience metrics, and engagement of our associates and clients.

In addition to the product management role, you will serve a critical part in re-engineering and modernizing the credit processing business over the next 1-3 years (and beyond). Specifically, this individual will be responsible for driving down our expense base through the re-engineering efforts in close partnership with our technology teams, and in parallel driving net new revenue by commercializing new value-added solutions and services off those efforts. The result of these efforts will support the re-positioning Fiserv’s credit processing in the North American market against our competition – especially emerging fintech issuers, large banks and new potential credit issuers. Examples of those efforts will include leading the modernization of our credit platform (with a target reduction in 1-2 years of multiple millions), upgrading new products and applications, client-outsourced operations (disputes / call center) and client-operated applications, reducing organization size versus efficiency gain and talent assessment.

Given that many of our large issuing clients are tightly integrated and dependent on Fiserv for their card processing and operations, these efforts will have a significant impact on the operational expense of both Fiserv and our clients’ bottom line – requiring direct engagement and partnership with our top 10 clients.

Essential Job Responsibilities

This position is a strategic member of the Issuer Solutions leadership team, and will partner closely with the Issuer Solutions organization:

  • Develop and execute the strategic vision and tactical credit strategy while developing product roadmaps, business plans and portfolio strategies for our clients

  • Lead a product management team to deliver against the business plan executing on the defined credit strategy and developing highly collaborative partnerships with internal groups in our division and across the enterprise

  • Build product and business requirements based on market analysis, business strategy and client needs, in the aligned marketplace

  • Drive performance against key P&L levers influencing sales across the business

  • Seek business opportunities and develop business plans to include the product strategy, as well as the financial and transaction-based forecasts

  • Participate in sales activities and be a key influencer in building a marketing and sales strategy in conjunction with our marketing and sales teams

  • Work closely with sales, development and professional services to ensure requirements are interpreted correctly in detailed design specifications and in the construction of the product assigned. Develop launch plans, define marketing requirements and ensure key product collateral exists (i.e. product guides, sales presentations, demo scripts, flash demos, feature comparisons) to effectively support sales initiatives. Partner closely with the implementation teams to ensure contracted solutions are implemented with quality in a timely fashion for time to revenue acceleration.

  • Perform as a key leader of furthering Fiserv’s Payments strategy by hiring, developing and retaining talent, as well as influencing organizational structure and expanding the overall knowledge across the enterprise

  • Validate and prioritize requirements including defining benefits and impacts of releases across the organization and clients

  • Achieve subscriber, transactions, quality, revenue and profitability goals

  • Lead partnerships with key organizational stakeholders, including executive leadership, sales, marketing, operations, finance, legal, and others to ensure aligned portfolio and business success

  • Provide market feedback to the Issuer Solutions Leadership team regarding competitive offerings, prospect/client needs and generate product solutions to meet those needs

  • Define and execute strategies that will enable scaled adoption of products across key customers

  • Design and develop improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery

  • Prepare and communicate strategies while maintaining effective, on-going relationships with Client Executives

  • Lead the planning and execution of go to market activities for target markets and deliver results through collaboration with partners such as Product Management and Operations

  • Generate market revenue growth by broadening distribution of existing products and solutions, as well as through the creation of new market solutions

  • Actively lead the development of strategies and programs for large, strategically important regional and global clients

  • Collaborate with Finance to establish a monthly review model inclusive of volume and revenue measurement and reporting.

Basic Qualifications For Consideration

  • Bachelor's degree in business, marketing or a related field required.

Job-Related Experience

  • 15+ years of experience in Credit and Product Management with most of the experience in leadership roles

  • 10+ years of experience in the Payments Industry

  • Shown success in effectively managing products through key stages of the lifecycle

  • Strong working knowledge of business financial practices, accounting and business case development, and proven ability to run a P&L

  • Experience in creating release roadmaps that support product strategies

Additional Skills/Knowledge

  • Proven ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs

  • Strong analytical skills and ability to build consensus

  • Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels

  • Solid thought leadership and the ability to influence others through collaborative efforts

  • An ability to quickly establish credibility and rapport with a broad set of constituencies

  • Strong results orientation with demonstrated track record of success to effectively complete tactical activities

  • A high degree of adaptability and flexibility to excel in a dynamic, fast-paced environment

Preferred Skills, Experience, And Education

  • Pragmatic Marketing certification strongly preferred

  • Possess an entrepreneurial attitude

Travel Required

Approximately 30-40% travel throughout the year to various Fiserv offices and client locations

Leadership Attributes Required

Collaboration, Teamwork and Influencing : Makes sure their business unit or function provides other individuals and groups with the support and assistance required to achieve their goals and targets. Motivates others to work with self. Facilitates collaboration amongst others.

Market Insight : Understands the implications of industry and market trends for Fiserv’s customers and their clients. Differentiates among types of clients and services. Creates insights about the future of the marketplace.

Business Acumen : Makes sure their business unit or function provides other individuals and groups with the support and assistance required to achieve their goals and targets. Motivates others to work with self. Facilitates collaboration amongst others.

Client Focus : Aligns the different businesses or groups that need to be involved to ensure delivery of what is needed when needed to meet our commitments to our clients. Knows the client perspective and uses knowledge to anticipate the client’s requirements. Continually takes action to add value to the client.

About Issuer Solutions, Credit Processing

Fiserv’s North America Credit & Retail Processing business serves the majority of the top 50 credit and retail issuers in the United States and Canada across multiple different segments – general purpose with national distribution, retail cobrands and private label, near and subprime, regional banks and group service providers (GSPs). The business was established over 40 years ago as First Data’s original offering based in Omaha, Nebraska and provides critical processing services to the financial services industry – with 1 billion cards on file, processing tens of billions of authorizations annually and supporting clients through hundreds of billions of transactional calls. Serving our customers and the payments industry is at the heart of what we do and this role will be critical to delivering on the promise of our brand and commitment to clients.

Learn more about us.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role you will be aligned with our card solutions team. Issuer Solutions authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.