Fiserv Training Specialist in Providence, Rhode Island

Position Description

What makes an exceptional Training Specialist? You will deliver high quality in-person and web based instructor-led training using adult learning principles

As a Training Specialist, you can look forward to joining our Learning and Client Performance team that is comprised of over 100 professionals that support various functions which are key to the success of Client learning, performance and interaction with the many products with in Bank Solutions.

Essential Job Responsibilities :

  • You will facilitate conversion training for new clients and build their trust

  • Meet or exceed the targeted goal for customer satisfaction

  • Collaborate with Performance Design Support on the design of training program and learner material content.

  • You will assist in the development or maintenance of learning materials

  • Understanding of Retail Banking products, knowledge in ancillary products related to Retail Banking

  • Expand client’s knowledge and appropriate usage of Fiserv systems

  • Facilitate regularly scheduled training seminars for clients in small and large group settings

Basic qualifications for consideration:

  • 4 years of working in the finance/data processing industry experience

  • Bachelor’s degree with emphasis in communications, education, business or finance or equivalent work experience can be substituted

  • Possess the ability to lead multiple projects simultaneously with little or no supervision

  • Travel up to 50% of the time

Preferred qualifications for consideration:

  • 2-4 years presentation experience in Retail Banking/Data Analytics or Adult Education experience.

  • Pursuit of higher-level coursework in Adult Education, Communications or Business

Physical Requirements:

  • Long periods (6 or more hours) of sitting at desk/computer or standing when conducting presentations

  • Repetitive use of hands (keyboarding)

  • May involve some lifting, carrying, pushing, and pulling (approx.. 5-20 lbs)

  • Occasional bending at waist, twisting upper body, and reaching above shoulder

  • Ability to travel, navigate airports and airport security climbing, etc.

Who we are:

Fiserv is dedicated to providing financial accounting software that automates and streamlines day-to-day processing by reducing the effort required to perform financial accounting functions. Our clients include the finance leadership, financial and treasury accountants at leading US financial institutions.

Fiserv is an equal opportunity employer/disability/vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.