Fiserv Product Manager, Associate - Borrower Support in Sioux Falls, South Dakota

Position Description

This position can work remotely anywhere in the United States. The preferred location is the King of Prussia, PA or Dallas, TX area.

What does a great Product Manager, Associate do?

You will provide market insights to increase the profitability of existing products and develop new products for Sagent Lending Technologies. Working with a geographically dispersed team, you will use your industry experience and your contact with customers and prospects to drive product improvements for LoanServ Account Connect. You will need a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand their problems and find innovative solutions for the market.

You will have the opportunity to communicate with all areas of the company. You will work with an engineering counterpart to define product release requirements. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external evangelist for your product offering, occasionally working with the sales channel and key customers.

As a Product Manager, you will be positioned as an expert in your domain, which will provide you an opportunity to continue building your career in the lending industry.

As a Product Manager, Associate, you can look forward to:

  • Managing components of Account Connect borrower self-service portal and associated products with focus on digital engagement for borrowers

  • Analyzing market trends using client data, industry studies and corroborative information

  • Specifying market requirements for current and future products by conducting market research supported by ongoing visits to customers and market participants

  • Conducting competitive analysis; understanding competitive trends, emerging competitive threats related to Sagent products.

  • Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.

  • Analyzing potential partner relationships for the product.

You’re the kind of person who:

Has experience working in a borrower related support role and has product management experience. You want to work in a dynamic environment where you will have an opportunity to make an impact on the business. You have the ability to communicate with all areas of the business and interact with clients.

Basic qualifications for consideration:

  • Minimum 2 years of product management experience

  • Minimum 2 years experience in a borrower related support role or in a product management role working with loan servicing software

  • Ability to travel 25% of time; primarily domestic US travel

Preferred qualifications for consideration:

  • Bachelors degree

  • Experience in a borrower related support role

  • Mortgage loan servicing experience

Who we are:

For every individual and family, two of their biggest life purchasing decisions involve buying a car and a house. We are the company working behind the scenes with our clients to create industry leading technology that ensures the experience is secure and easy for consumers. Each year, we are proud to help millions of people realize their ownership dreams. Our clients, who are Blue Chip lenders and high-growth brand name disruptors, trust us to help them address and anticipate the ever-evolving lending landscape. Over the years, we earned the industry’s choice for scalable performance and innovative technology that connects lenders with the people they serve.

We are growing and we know we can’t do that without adding great new talent. We have an outstanding set of technology and service professionals across the globe but we need new team members who can help us realize our vision to optimize the connection between lenders and consumers. As a newly created joint venture between Warburg Pincus and Fiserv, we are a well-supported independent firm, channeling the strength of our Fortune 500 heritage together with the excitement of a growth-oriented, innovative technology provider.

“This is an exciting time for Sagent Lending Technologies. We’re looking to define and lead the next generation of lending technology, and that can only be achieved by having the right team. We know you have a choice and we hope you consider us to see if we are the right fit.” -Bret Leech, CEO of Sagent Lending Technologies

Join us in this new venture and help us fulfill the promise we make to our clients every day.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.