Fiserv Manager, Human Resources in Sugar Land, Texas

Position Description

What does a great Human Resource Manager do?

The Human Resources Manager is a business partner with the assigned FOS (Fiserv Output Solutions) leaders. It is directly responsible for the execution of the HR service delivery model. The Human Resources Manager works collaboratively with the Human Resources team to deliver the highest quality service to client leaders and associates. The HR Manager will advise and counsel managers and associates on a variety of local and corporate HR programs; utilize sound business judgement to make quick and consistent decisions pertaining to human capital in a fast-paced, high volume and demanding work environment; and ensures the effective delivery of the full life cycle of all HR practices to attract, retain and develop our associates. This role reports to the Director, Human Resources Operations, FOS.

Basic Job Responsibilities:

  • Advises and supports approximately 500+ exempt and non-exempt associates across multiple locations and shifts

  • Proactively manages associate relations issues, investigations, process and compliance issues to minimize risk for the business. Takes appropriate action to remediate identified issues. Escalates issues appropriately. Provides management team with necessary resolution and action items.

  • Leads investigations and ensures activities follow local, state, and federal employment laws and regulations as well as aligning to the Fiserv Code of Conduct, Values, and operating processes and procedures.

  • Leverages HR analytics to help leaders make informed decisions, including reporting of operational HR metrics

  • Executes annual compensation cycle; including compensation planning, job analyses, salary surveys, etc.

  • Partners with managers and supervisors in workforce planning, talent selection, and headcount forecasting

  • Monitors career-pathing, associate relations counseling, and outplacement counseling.

  • Advises managers on goal alignment, performance management and associate development

  • Performs other duties as required and assigned

Required Qualifications for Consideration:

  • Bachelor’s degree (required), in Human Resources or related field of study

  • 5+ years of experience in a multi-disciplinary Human Resources environment

  • Previous management/supervisory experience

Preferred Qualifications for Consideration:

  • Advanced degree (preferred), in Human Resources or related field of study

  • PHR, SPHR, PHR-CP, SPHR-CP or equivalent preferred

  • Bilingual, Spanish highly preferred

  • Previous management/supervisory experience

Travel required: 10% - 15% annually

Who We Are: Fiserv’s Output Solutions division delivers turnkey business critical customer communications accurately, on time and with relevant information essential for customer satisfaction and retention. Fiserv supports financial services, healthcare, billing, retail, utilities, travel and entertainment and other companies. Customer communications and payment solutions include transactional document production and delivery, secure and non-secure card manufacturing and personalization, direct marketing services and digital channel delivery. As a trusted outsourcing partner, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.