Fiserv Manager, Professional Services in Sugar Land, Texas
What does a great Manager, Professional Services do?
The Manager Technical Professional Services I is a vital role at Fiserv Output Solutions (FOS) that significantly contributes to its overall business success. You are responsible for all aspects of new client implementations, changes to existing business as well as training all levels of the FOS organization and external clients on successful implementation processes. You will play a key role in ensuring that FOS implementation and release strategy is successful, followed and improved when and where necessary – bettering our processes, tools, methods and resources is a key effort. You will have end-to-end authority and accountability over the deployment of project management methodology once a project is accepted into the FOS organization. You will oversee multiple projects and project resources to ensure that the quality and success of our projects are consistent, and repeatable. You will contribute as a client-facing representative of the company and our professional services organization. You will lead a team and guide individual associates in career growth.
As a Manager, Professional Services, you can look forward to:
Responsible for the installation of Fiserv products and systems and the conversion of client data and systems to complete functionality.
Plans, organizes, assigns, directs and evaluates the work of project teams engaged in solution delivery.
Acts as liaison with Clients and other departments, divisions, and organizations.
Ensures that the design, scope and high level estimates for client solutions are appropriate and strategic. Provides overall leadership, direction and advice to the project teams.
Approves project deliverables, changes to project scope, schedule, and staffing hours.
Accepts responsibility for problems escalated from the team members.
Reviews / approves weekly timesheets in a timely fashion.
Reports on activities of the program, via various documents and program review meetings.
Ensures timely reporting and approval of billing is in place Implements program management standards to ensure client satisfaction.
Uses strong analytic skills to solve problems and make decisions based on limited precedents or guidelines
Provides input for making resource decisions that affect a department and location.
Has direct reports and is responsible for reviews and evaluations.
Basic Qualifications for Consideration :
Bachelor’s Degree in business or equivalent field or related experience.
PMP credential is desirable.
Minimum of 10 years with emphasis on customer service and/or information technology solutions or equivalent education/experience.
2 plus years managing a team of at least 5 resources.
Exceptional MS Office skills especially Excel and PowerPoint.
Working experience with Power BI and SharePoint.
Preferred Skills, Experience, and Education:
Strong communication skills, oral and written.
Proven ability to successfully manage a team.
Self-directed and collaborative approach to devolving solutions and issuing resolutions.
Demonstrated ability to assess critical situations and act quickly to address them.
Financial payments, Banking, Automotive industry experience a plus.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.