Fiserv Director, Client Solutions Consulting, Open Solutions in Tallahassee, Florida

Position Description

What makes an outstanding, Director, Client Solutions Consulting, Open Solutions?

The Director of Sentry Solutions Design is a key role responsible for defining customer solutions ranging from single practice point solutions to cohesive, comprehensive multi-discipline IT outsourcing solutions. You will ultimately be responsible for managing a team of Solution Architects and Solution Engineers who support the sales team during the engagement; work with customers to determine business, functional, and technical requirements develop solutions to meet those requirements, then engage with Fiserv delivery teams to ensure successful service delivery.

As a Director, Client Solutions Consulting, Open Solutions, you will:

  • Have overall responsibility for managing the Solutions Consulting and Design team.

  • You will be responsible for managing, promoting, and defining the strategy of the Sentry Solutions standards and proposals.

  • You will provide technical thought leadership for customers.

  • We need you to support the Sentry Solutions Portfolio Management team in developing and maturing the product portfolio.

  • You will also challenge the Solutions Design team to develop innovative solutions leveraging new technologies.

  • We want you to ensure that solutions proposed will be delivered timely and profitably.

  • Having an understanding of the competitive landscape and craft offering strategies is key to the success of this role.

  • You will also support Engagement Management, Service Delivery Management, and Implementations/Operations in delivering an outstanding and seamless customer experience.

  • Ensuring that solution design standards are followed and your team obtains required approvals is also elements for success.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Qualifications for consideration :

  • 10 + years in progressively responsible positions including solution development/system design.

  • 5 + years in employee supervision roles including experience interacting directly with customer executive and technical staff.

  • 3 + years developing solutions documents, presentations, pricing models, statements of work.

  • 3 + years managing projects or strategic initiatives with a project management methodology.

  • Demonstrated experience in requirements and gap analysis

  • Proven ability to determine and capture functional, technical, and business requirements.

  • Knowledge of the Financial Services industry

  • Ability to travel 50%

Preferred qualifications for consideration:

  • Bachelor’s Degree or equivalent in Information Technology, Computer Science, Engineering, Business, or related field or equivalent work experience.

  • ITIL v3 Foundations certification and or PMP

  • Prior knowledge of Fiserv and our products

About our business:

Sentry is a core-independent managed services organization supporting Fiserv customers with Network, Infrastructure, Unified Communications, Hardware Lifecycle, and Cyber Security solutions.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.