Fiserv Business Systems Analyst, Sr in West Hills, California

Position Description

What does a great Senior Business Systems Analyst do?

A Senior Business Systems Analyst at Fiserv plays a key role in defining business needs and functional solutions for Fiserv’s award-winning suite of online banking products. By applying your personal expertise and group facilitation skills to identify, interpret, and define business needs and features, you will be supporting the process to visualize, document, and communicate functional product solutions that impact the daily lives of millions of online banking users.

As a Senior BSA you can demonstrate your ability to function independently and be fully responsible for the complete execution of all BSA activities and deliverables for software development projects end-to-end.

You will be provided the opportunity to move Fiserv into the future by mentoring junior BSAs, helping mature them into the successful Senior BSA that you have become.

You will also work with a wide range of smart and dedicated BSA’s in a Community of Practice across the globe. And there are growth opportunities for you as well, as Fiserv provides both management and technical growth paths beyond Senior BSA. The future awaits you at Fiserv.

Essential Job Responsibilities :

  • Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities

  • Assist in developing features and requirements into a fully-formed project or feature vision that describes the needs, features, constraints, and scope of a project

  • Document the work items completely and unambiguously, satisfying the needs of development, quality assurance, technical communicators, and other internal customers and stakeholders

  • Explore and experiment with different approaches to improve processes and situations

  • Actively strive to provide the highest quality products and services which meet the needs and requirements of your clients

  • Provide support and guidance to other members of the team and demonstrate willingness to share talent for the good of the organization

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

Essential Job Related Experience

  • Minimum of 5 years in a Business Analyst or Business Systems Analyst role

  • Minimum of 2 years working in an Agile/Scrum environment

  • Experience working in a Software Development environment

Additional Skills/Knowledge :

  • Demonstrated ability to lead a project team through requirements development and release planning processes

  • Demonstrated ability to lead and mentor others in the BSA role

  • Demonstrated strong skills in analysis, organization, meeting facilitation, writing, editing, communications, and decision-making

  • Ability to advocate the BSA function in the absence of a peer or local based Manager

Preferred Qualifications:

  • Financial service industry experience

  • Experience designing and/or developing large scale web applications using Microsoft technologies

  • Familiarity with online banking/electronic commerce field

Travel required :

Percentage of travel for this role is expected to be less than 10%

Who We Are:

Fiserv’s Digital Channels business unit develops software solutions that allow banks and credit unions to provide online banking to their customers. Our solutions support online banking on desktop computers, laptops, tablets, and smartphones with a user interface that automatically adapts to each device. In addition to standard banking capabilities, we provide many cutting-edge features, including multi-factor authentication, remote deposit capture, merchant funded offers, and targeted marketing campaigns.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.